Terms of Service

We are explicitly a technology platform. We do not act as an estate agent, business broker, transaction intermediary, or fiduciary for any user. We do not represent buyers or sellers, we do not participate in negotiations, and we do not handle transaction funds, deposits, or escrow payments. Any transaction facilitated through the platform is executed entirely off-platform between the respective parties.

All tools, metrics, analytics, and content available on or through the Platform are general in nature and do not take into account your specific professional, financial, or personal circumstances. RentRolli does not provide financial, legal, tax, accounting, or real estate valuation advice.

The RolliScore is a proprietary, automated, algorithmic scoring metric out of 100 calibrated across specific dimensions including yield, density, risk, compliance, concentration penalty, and geographic spread. The RolliScore, along with any summaries or reporting generated on the Platform, is strictly indicative only.

The RolliScore does not constitute a recommendation, endorsement, valuation, or suggestion to buy, sell, or hold any rent roll portfolio or asset. You acknowledge and agree that:

1. (a)the RolliScore relies heavily on automated data inputs and unverified third-party claims;
2. (b)you will not rely solely on the RolliScore when assessing a potential transaction; and
3. (c)RentRolli Pty Ltd cannot be held liable for any investment decisions, loss of profits, or consequential damages resulting from your use of or reliance upon the RolliScore.

The Platform is exclusively a B2B marketplace for commercial users. You must be an Australian business entity, licensed real estate professional, agency principal, or authorised broker to create an account.

Users may operate on the Platform under three distinct roles:

1. (a)Sellers: Agency principals or authorised representatives listing a rent roll portfolio for sale.
2. (b)Buyers: Agency principals, institutional investors, or brokers seeking to acquire portfolios.
3. (c)Brokers: Professional intermediaries acting on behalf of a buyer or seller.

You are entirely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

Sellers and brokers are solely responsible for the accuracy, legality, completeness, and truthfulness of any listing content, portfolio documentation, metrics, financial figures, data room uploads, or representations made on the Platform.

Our verification processes are strictly limited to basic identity verification via third-party providers (Persona) and business existence validation (ABN checks). We do not audit, review, verify, or warrant the underlying performance, property data, compliance status, arrears, vacancy rates, or value of any rent roll listed on the Platform. Buyers must conduct their own comprehensive independent due diligence.

When you upload reports from property management software to generate a RolliScore or build a listing, the Platform extracts required operational metrics such as property addresses for postcode density analysis, rent levels, fee percentages, compliance markers, arrears, and vacancy rates. We do not permanently retain or store the raw source files, but we retain the extracted structural data points to deliver the Platform functionality.

Users must ensure that no personal information relating to individual tenants or landlords (such as names, personal phone numbers, or bank details) is included in any uploaded documentation or data rooms. RentRolli disclaims all liability for any unauthorised upload of third-party personal information by users.

The Platform enforces anonymity mechanisms where marketplace listings hide the seller identity by default. Users agree to maintain strict confidentiality and must not intentionally circumvent the platform mechanics to identify themselves or their counterparties off-platform prior to mutual agreement.

When a buyer requests access to a seller data room, the Platform facilitates the digital execution of a Non-Disclosure Agreement (NDA). You agree that:

1. (a)the digital execution via the platform logs your timestamp, IP address, and device fingerprint, constituting a binding electronic signature under the Electronic Transactions Act 1999 (Cth); and
2. (b)RentRolli is not a party to the NDA, serves purely as an electronic facilitator, and bears no responsibility or liability for enforcing the NDA or resolving any breaches of confidentiality between users.

Verified is billed as a monthly subscription of $299 AUD per month. Subscriptions automatically renew every month unless cancelled via your account dashboard prior to the next billing cycle.

Sellers may purchase a Listing Boost for a one-off fee of $699 AUD, which grants top-of-page visibility for a period of 3 consecutive months.

To the maximum extent permitted under the Australian Consumer Law, all fees paid to RentRolli are non-refundable. Specifically, Listing Boost fees will not be refunded, pro-rated, or credited if the underlying rent roll is sold outside the Platform or withdrawn from the market before the 3-month period expires.

All fees charged directly by RentRolli (including subscription and boost fees) are subject to Australian Goods and Services Tax (GST), which will be clearly itemised at checkout. For the avoidance of doubt, RentRolli is not an intermediary party to any rent roll sale contract executed between users, and RentRolli does not handle, collect, or remit GST relating to any transaction involving the transfer of a rent roll asset.

When using our Platform, you must not:

1. (a)scrape, crawl, harvest, or extract data from the Platform using automated software or tools;
2. (b)use the platform communications infrastructure to transmit spam, unsolicited marketing material, or commercial harassment;
3. (c)bypass, disrupt, or attempt to compromise the security, data rooms, or encryption of the Platform; or
4. (d)reverse engineer or attempt to copy the algorithmic logic underpinning the RolliScore.

Deal rooms and messaging functionality are provided to facilitate transactional communication. RentRolli does not monitor, audit, or actively police these conversations. We reserve the right, but hold no obligation, to log, archive, or review communications to ensure compliance with these Terms.

RentRolli owns or licences all intellectual property rights in the Platform, including but not limited to the source code, user interface designs, logos, software architectures, algorithms, and the underlying methodology powering the RolliScore. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business operations in accordance with these Terms.

By uploading data, listings, metrics, or content to the Platform, you grant RentRolli a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to host, store, process, modify, and aggregate that data for the purpose of running the marketplace, generating the RolliScore, and compiling anonymised, aggregated industry benchmarks.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth) that cannot be excluded by law.

Subject to clause 9.1, and to the maximum extent permitted by law, RentRolli Pty Ltd, its directors, employees, and agents, will not be liable to you or any third party for any direct, indirect, incidental, special, exemplary, or consequential loss or damage. This includes, without limitation, loss of data, loss of business reputation, loss of profits, commercial interruptions, or financial losses arising out of or in connection with:

1. (a)your reliance upon the Platform tools, listings, data rooms, or the RolliScore;
2. (b)any technical inaccuracies, system outages, data breaches, or unauthorised access to user accounts outside our reasonable control; or
3. (c)the conduct, representations, contract breaches, or insolvency of any user you engage with through the Platform.

Where our liability cannot be entirely excluded by law but can be limited, our maximum total aggregate liability to you for any claim arising out of or relating to these Terms or the Platform is strictly limited to the total fees paid by you to RentRolli Pty Ltd in the 12-month period immediately preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless RentRolli Pty Ltd and its officers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with your breach of these Terms, your misuse of the Platform, your listing data, or your infringement of any third-party rights or confidentiality agreements.

We reserve the right, at our absolute discretion and without liability or prior notice, to suspend, terminate, or restrict your account and access to the Platform if we suspect you are in breach of these Terms, operating fraudulently, or engaging in conduct harmful to the marketplace ecosystem.

These Terms of Service are governed by and construed in accordance with the laws of the State of Queensland, Australia.

You irrevocably submit to the exclusive jurisdiction of the courts of Queensland and any courts competent to hear appeals from those courts in relation to any dispute, claim, or legal proceedings arising out of these Terms or your use of the Platform.